Shipping Policy
How long does it take for my order to be processed?
Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
What are the shipping rates and options available?
We offer various shipping options based on your location and the weight/size of your order. Shipping rates are calculated at checkout based on your selected shipping method and delivery address.
Do you offer free shipping?
Yes, prepaid orders are eligible for free standard shipping, regardless of order value or destination.
How long will it take for my order to be delivered?
Yes, prepaid orders are eligible for free standard shipping, regardless of order value or destination.
Do you offer free shipping?
Delivery times vary depending on your location and the shipping method selected. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination.
Who is responsible for customs duties, taxes, or import fees for international orders?
Customers are responsible for any customs duties, taxes, or import fees associated with their orders. These charges are not included in the shipping cost and are the responsibility of the recipient.
What should I do if my order is damaged or lost during shipping?
In the rare event that your order is damaged during transit or lost in transit, please contact us immediately so we can assist you in resolving the issue. We may require photographic evidence of any damage to the packaging or items to facilitate the claims process with the shipping carrier.
Are there any restrictions on shipping certain items to certain locations?
Some items may be restricted from shipping to certain locations due to legal or logistical constraints. Any such restrictions will be communicated during the checkout process.
Returns and Exchanges Policy
What is your returns and exchanges policy?
For information on returns and exchanges, please refer to our separate Returns and Exchanges Policy.