Return Policy
What items are eligible for returns or exchanges?
Returns or exchanges are only accepted for products that are defective or damaged upon delivery.
To be eligible for a return or exchange, please contact us within 1 day of receiving your order. The customer will receive the returned product from 3-4 working days
To be eligible for a return or exchange, please contact us within 1 day of receiving your order.
How do I request a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order details and a description of the issue.
What information do I need to provide when requesting a return or exchange?
Please provide your order details and a description of the defect or damage. We may also require photographic evidence to facilitate the process.
Who is responsible for return shipping costs?
You will be responsible for shipping the item back to us unless otherwise instructed.
How should I ship the item back to you?
We recommend using a trackable shipping service to ensure the safe return of your item.
What happens after I ship the item back to you?
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
What are my options if my return is approved?
If approved, we will ship you a new product as a replacement for the defective or damaged item.
Is a refund available for returned items?
We do not offer refunds for returned items. Instead, we will ship you a new product as a replacement.
How long does it take to receive a replacement product?
Replacement products will be shipped out promptly upon approval of your return. Delivery will be initiated within 4 working days.
How can I get further assistance with a return or exchange?
If you have any questions or concerns about our return policy, or if you need assistance with a return or exchange, please contact our customer support team. We're here to help!